Shipping Policy

Overview

This Shipping Policy outlines the official, standardized shipping terms, processing rules, delivery timeframes, and service standards applicable to all orders placed on our official website. This policy applies globally to all customers who purchase our mineral sunscreen, sun protection lip care, and after-sun repair products. All shipping services provided by our platform follow unified standards with no regional discrimination, ensuring a consistent, transparent, and reliable logistics experience for every user worldwide. By placing an order on our website, you confirm that you have read and fully agreed to the terms of this Shipping Policy.
We adopt a unified global delivery cycle for all regional destinations. After the order is successfully shipped from our warehouse, the standard delivery time for all worldwide orders is 6 to 12 business days. This delivery timeframe is consistent across all regions, with no differentiated logistics standards for any country or area. Our stable global logistics network ensures that all packages are transported, cleared, and delivered in an orderly manner, providing customers with predictable and reliable delivery progress.
Please note that our platform does not provide expedited shipping services. All orders will be delivered in accordance with the standard unified delivery cycle. Minor fluctuations in delivery time may occur due to objective factors such as customs clearance procedures, local logistics efficiency, or public holidays, which are beyond our reasonable control.

Free Shipping Service

We provide100% free global shipping for all products listed on our official website. There are no hidden shipping fees, handling fees, or additional surcharges for any orders, regardless of order quantity, order amount, or delivery destination. All customers can enjoy our full free shipping service without any threshold restrictions. This unified free shipping rule applies to all valid orders on the platform permanently.

Unified Transaction Currency

All shipping-related fees and order settlements on our official website are denominated inUSD (United States Dollar) as the only unified transaction currency. Since we provide full free shipping services, no shipping-related costs will be included in the order settlement. All product prices displayed on the website are final prices in USD, ensuring transparent, consistent, and unambiguous pricing and service standards for global customers.

Shipping Inspection & Package Protection

To guarantee product safety during transportation, all our mineral sun care products are packaged with professional shockproof, dustproof and pressure-resistant packaging materials. Before shipment, every package undergoes strict manual inspection to avoid problems such as missing items, wrong goods, or damaged packaging. We fully protect the integrity and quality of products during logistics and reduce the risk of damage or loss during transportation to the greatest extent.

Logistics Exception Handling

In case of rare logistics exceptions including delayed delivery due to objective factors, package detention, or abnormal logistics information updates, customers can contact our customer service team for inquiry and assistance. We will actively track the logistics status, coordinate with logistics providers, and provide reasonable follow-up solutions for eligible abnormal orders in accordance with official service standards.

Policy Updates

We reserve the right to update, adjust and optimize this Shipping Policy irregularly to adapt to business upgrades and logistics service optimization. All revised policy terms will be officially published on our official website and take effect immediately after publication. Your continued use of our website and logistics services after the policy update means that you accept and recognize the latest shipping terms.

Contact Support

If you have any questions about order processing, shipping progress, logistics exceptions, and other shipping-related matters, please contact our professional customer service team through the official Contact Us page on our website. All official contact methods and dedicated email addresses are displayed on the Contact Us page, and we will provide you with timely and professional consulting services.