Refund Policy

Overview

This Refund Policy clearly defines the standardized refund rules, applicable scenarios, processing procedures, and timeframes for all orders placed on our official website. It serves to protect the legitimate rights and interests of global customers while ensuring standardized, fair, and transparent after-sales service operations. This policy applies to all mineral sunscreen, sun protection lip care, and after-sun repair products sold on our platform. By completing a purchase on our website, you agree to abide by the terms stated in this Refund Policy.

General Return & Refund Eligibility

We provide a unified 60-day return and refund window for all customers worldwide. The return period starts from the date you receive your ordered products. To be eligible for a refund, returned items must remain in their original condition, unopened, unused, and intact with original packaging, unless the products suffer from confirmed quality defects, damage during logistics, or incorrect item delivery on our part. All products involved in return and refund requests will undergo strict inspection by our warehouse team to verify compliance with return standards.
Our refund service covers all valid return applications that conform to official regulations. There is no regional difference or differential treatment for global customers, ensuring every user enjoys the same standardized after-sales protection.

Standard Refund Processing Timeframe

We implement a fixed and unified refund processing cycle for all valid return orders. After your return application is approved, and your returned package is successfully received, inspected, and verified by our official warehouse team, we will initiate the formal refund procedure within the stipulated time. The entire refund processing period is 5 to 10 working days.
Once processed, the refund will be fully returned to your original payment account in USD as the sole settlement currency. All refund amounts are calculated based on the actual payment amount of the original order. No additional hidden fees, handling fees, or deduction items will be charged during the refund process. Customers can check the real-time refund progress through the order management page on our official website.

Free Shipping & Refund Rules

All products on our official website enjoy global free shipping service. No shipping fees are charged for any original order. For eligible return and refund orders, we follow our unified after-sales standard to process refunds in accordance with the actual order payment situation. Since shipping services are provided free of charge, no shipping cost will be deducted from your refund amount for qualified returns.

Ineligible Refund Situations

To ensure fair service for all customers, the following situations are not eligible for return or refund services: products that are damaged, used, opened, or missing original packaging without official quality issues; products damaged due to improper personal use, storage, or accidental damage; return applications submitted beyond the 60-day valid return period; and abnormal orders with malicious return behaviors.

Partial Refund Rules

For orders containing multiple products, if only part of the items are returned and meet the refund eligibility standards, we will process a partial refund corresponding to the unit price of the returned products. The refund amount will be accurately calculated based on the actual payment proportion of the returned goods, and the processing cycle still follows the unified 5–10 working days standard.

Delayed Refund Explanation

In individual cases, refunds may be slightly delayed due to third-party payment channel processing, bank auditing procedures, or holiday system delays. Such delays are not within our platform’s direct control. If you do not receive your refund beyond the standard processing period, please contact us for assistance via the official Contact Us page on our website.

Policy Updates

We reserve the right to update and revise this Refund Policy at any time to match service optimization and operational adjustments. The latest policy terms will be published and take effect on our official website immediately. Continued use of our website and after-sales services after policy updates constitutes your acceptance of the revised terms.

Contact Support

For any inquiries regarding refund eligibility, processing progress, return procedures, and other related after-sales issues, please reach out to our professional customer service team through the Contact Us page on our official website. All official contact information and email channels are displayed on the dedicated contact page for your consultation and support.