Customer Service Policy

Introduction

This Customer Service Policy outlines the standardized service rules, shopping guidelines, logistics arrangements, return and refund terms applicable to all customers purchasing products on our official website. Our brand adheres to the principles of transparency, fairness, efficiency and customer priority, aiming to provide consistent, reliable and worry-free shopping and after-sales experiences for every global user. All service terms specified below apply to all orders and customers without regional differentiation, ensuring standardized and high-quality customer services worldwide.

Payment & Currency Policy

Our official website adopts a unified currency settlement standard for all global transactions. All product pricing, order settlement and service fees on the platform are denominated in United States Dollars (USD). There are no additional hidden charges, service fees or regional surcharges for any orders. Customers can complete payment through the secure payment channels on our website, and all payment processes are encrypted and protected to fully safeguard users’ fund and information security.

Shipping & Delivery Policy

We provide global free shipping services for all products displayed on the official website. No shipping fee will be charged for any order, regardless of the order amount or delivery destination. All orders will be processed and arranged for shipment within 1 to 3 working days after successful payment and order confirmation. Our team will complete order verification, product packaging and outbound delivery efficiently to ensure timely order processing.
With our mature and stable global logistics network, the unified delivery time for all regions worldwide is 6 to 12 working days from the date of order shipment. The delivery cycle is consistent for all global customers with no regional delivery difference. We do not provide additional expedited delivery services, and all orders will be delivered in accordance with the standard unified logistics cycle to ensure stable and reliable delivery efficiency for every user.

Return Service Policy

We support a 60-day return window for all products purchased on our official website, starting from the date when customers receive the ordered goods. This long return period allows customers to fully experience and inspect our mineral sunscreen, sun protection lip care and after-sun repair products. All return applications must comply with our product return specifications, ensuring that the returned items are intact, unused, unopened and kept in original packaging unless the products have quality problems.
Customers who need to apply for a return shall initiate a return request through the official website and follow the standardized return process. Our customer service team will review all return applications in a timely manner. We adhere to a humanized and standardized return mechanism to protect the legitimate rights and interests of every customer.

Refund Processing Policy

After customers’ return applications are approved and the returned goods are received and verified by our warehouse, we will officially start the refund process. The unified refund processing cycle is 5 to 10 working days. The refund will be returned to the original customer payment account in full in accordance with the order payment amount.
All refund procedures are implemented in strict accordance with unified official standards, with no differential processing for any customer or region. During the refund processing period, our customer service team will track the progress in real time and ensure that the refund is completed efficiently and accurately. Customers can check the order refund status through the official website order center.

Customer Consultation & Support Service

For any questions regarding product consultation, order inquiry, logistics tracking, return and refund processing, service suggestions and other related customer service matters, please refer to and contact us via the Contact Us page on our official website. All official contact channels including the dedicated customer service email are published uniformly on the Contact Us page.
Our professional customer service team is committed to providing standardized, polite and professional reply services for all user inquiries. We will actively respond to customer needs, solve user problems efficiently, and continuously optimize service details based on customer feedback to upgrade the overall shopping experience.

Service Update & Interpretation Rules

We reserve the right to update and optimize this Customer Service Policy irregularly to adapt to business development and better protect customer rights and interests. All updated service terms will take effect immediately after being published on the official website. Customers are advised to check the latest service policy regularly. All services provided by our official website shall be subject to the latest published policy standards.